Updated March 2014
The Privacy Act
Who are we?
Chairmont’s commitment to protect your privacy
Chairmont recognises that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Chairmont’s commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs) for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Chairmont respects the privacy of personal information and other confidential information it holds about its clients, their directors and employees and its contractors and employees. We may collect personal information such as contact details, job titles and membership of professional associations or boards.
We may use personal information to provide and market our services and to maintain our relationship with clients. We do not share personal information with anyone unless we have permission from the client or we are required by law to disclose that information.
When Chairmont refers to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you.
Why Chairmont collects your personal information
Chairmont Consulting collects personal information for the purposes of providing consulting advice to wholesale professional clients.
We may collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
Chairmont also collects personal information in order to meet the other needs of our business, including to:
- provide you with a better experience using our website
- understand who uses our website and when, how and why our website is used, in order to make improvements
- identify business opportunities
Chairmont will not use or disclose any information about you without your consent, unless the use or disclosure is:
- required or permitted by law (including by applicable privacy laws)
- to provide you with a service which you have requested
- in order to out-source a system or service, on the basis that the service provider must protect your personal information and may not disclose or use it for unrelated purposes
How does Chairmont collect your personal information?
Where reasonable and practical we will collect your personal information directly from you. If you do not provide requested information, Chairmont may not be able to provide you with the services that you have requested.
Does Chairmont disclose your personal information?
Chairmont may disclose your personal information to:
- associated businesses that may want to market products to you
- companies that provide information and infrastructure systems to us
- anybody who represents you, such as solicitors, lawyers and accountants
- anyone, where you have provided us consent, and
- where we are required to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth)
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- the person or organisation has a commitment to protecting your personal information at least equal to our commitment, AND (if required)
- you have consented to us making the disclosure.
From time to time Chairmont may use your personal information to provide you with current information about our consulting diagnostics you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
Access and correction to your personal information
We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not correcting the information.
Using government identifiers
If Chairmont collects government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
Business without identifying you
In most circumstances it will be necessary for Chairmont to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
Chairmont will only collect sensitive information about you with your consent. We do not usually seek sensitive information (e.g., data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from visitors. We will, where necessary, obtain your explicit consent to collect and use such information.
About this Website Policy
We do not collect personal information about people who access our website. As a visitor to our website, you do not have to submit any personal information in order to use the website. This website only collects personal information that is specifically and voluntarily provided by visitors. Such information may consist of, but is not limited to, your name, current job title, company address, email address and telephone and fax numbers.
We may also store and maintain any content that you provide, including but not limited to postings on any blogs, forums, wikis and other social media applications and services that we may provide.
Information from Third Parties
Chairmont's websites may contain links to websites of third party providers of goods and services (Third Party websites).that are not operated by Chairmont and the contact details for businesses not operated by Chairmont. These linked sites and listed businesses are not under the control of Chairmont, and we are not responsible for the conduct of those businesses. Before disclosing your personal information on any other website or to any other company, we advise you to read carefully the terms and conditions and/or privacy policies of those organisations.
Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.
Chairmont uses ‘cookies’ to provide you with better and more customised service and with a more effective website. A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.
- to allocate a unique number to your internet browsers
- to customise our website for you
- for statistical purposes
- to identify if you have accessed a Third Party Website, and
- for security purposes.
Your IP address is the identifier for your computer when you are using the internet. It may be necessary for Chairmont to collect your IP address for your interaction with various parts of our website.
Advertising and Tracking
When you view Chairmont’s advertisements on a Third Party website, the advertising company uses 'cookies' and in some cases 'web beacons' to collect information such as:
- the server your computer is logged onto
- your browser type
- the date and time of your visit
- the performance of their marketing efforts.
When you access our website after viewing one of our advertisements on a Third Party website, the advertising company collects information on how you utilise our website (e.g. which pages you view) and whether you complete an online application.
Security of information
The security of your information is very important to Chairmont. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure.
We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
How safe and secure is your personal information that Chairmont holds?
Chairmont will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
When your information is no longer needed or required to be held by law, it will be destroyed or de-identified.
Please note that Chairmont does not use overseas facilities to store, process or back up its information and as a result we don’t transfer your personal information to overseas facilities. However, our other service providers may use overseas facilities. This does not change our commitment to keep your information secure.
Once you have contacted Chairmont, we will begin the process of investigating and resolving your complaint. We will try to resolve your complaint quickly and fairly. We will endeavour to resolve your complaint within 3 business days however some complaints do take more time than others. If we anticipate that your complaint will take longer than 21 days to resolve, we will contact you within this time to provide you with an update on our progress. Should it take longer than 45 days, we will contact you in writing to provide an explanation of the reason for the delay.
If you are dissatisfied with our response you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.com.au or 1300 363 992.
You may request further information about the way Chairmont manages your personal information by contacting us by either of the methods outlined above.
Level 7, 88 Pitt Street
Sydney, NSW 2000
Chairmont is constantly reviewing all of its policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.